What responsible gaming means at lucky91
lucky91 is a gaming platform built for players in Bangladesh who want to enjoy sports betting, slots, and live casino games as a form of entertainment. Responsible gaming means treating every session as leisure, not as a source of income, and always knowing how much time and money you are spending.
As your platform, lucky91 provides tools, information, and direct access to support so that you remain the person in control of your play. We do not encourage chasing losses, playing under stress, or gambling money that is set aside for essential expenses like rent, food, or family needs.
Age policy: strictly 18+
lucky91 is a platform for adults only. You must be at least 18 years old to register, deposit, or play. During account registration and before your first withdrawal, we ask you to verify your identity using one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
Our KYC (Know Your Customer) team reviews submitted documents within 24 hours. No withdrawals are processed until identity is confirmed. If we detect that a player is underage, the account is closed immediately and any balance is returned after review.
Warning signs to watch out for
Problem gambling tends to build gradually. These signs can indicate that play has stopped being recreational:
| Area | What to look for |
|---|---|
| Time | Spending more hours gaming than you planned; cutting short other activities to play |
| Money | Depositing more than you can afford; using household money or borrowing to fund play |
| Emotion | Feeling restless or irritable when not playing; using gaming to escape stress or sadness |
| Behaviour | Chasing losses by placing larger bets; hiding gaming activity from family |
| Thinking | Believing a "win is due" after a losing streak; planning your day around gaming sessions |
If you recognise several of these patterns in yourself, the right step is to pause and use the tools below, or to reach out for support.
Tools to stay in control
lucky91 provides built-in account controls. You can apply any of these at any time by contacting our 24/7 Live Chat support:
Deposit limits
Set a daily, weekly, or monthly cap on how much you can deposit. The minimum deposit at lucky91 is ৳250. You can set a limit at any amount above that. Limits take effect immediately when you reduce them, and require a 7-day cooling-off period before they can be increased.
Session time reminders
Request a session reminder so that lucky91 sends you a notification after a set amount of time has passed in a single gaming session. This helps you track how long you have been playing without having to check the clock.
Reality check
If you would like a summary of your net wins and losses over a period, contact Live Chat and we will pull the data from your account. Seeing the actual numbers often helps players make clearer decisions.
Cooling-off period
A cooling-off period pauses your account for a short time: 24 hours, 7 days, or 30 days. During this time you cannot log in or deposit. The break takes effect as soon as you request it. At the end of the period, your account reopens automatically.
Self-exclusion: how it works
Self-exclusion is a serious, long-term measure. Once activated, it cannot be reversed during the exclusion period. Only request it if you feel you need a firm barrier between yourself and your account.
Self-exclusion closes your lucky91 account for a minimum of 6 months. During self-exclusion:
- You cannot log in to your account.
- You cannot create a new lucky91 account.
- Any pending withdrawals are processed normally.
- lucky91 will not send you marketing messages.
To request self-exclusion, contact our 24/7 Live Chat team directly. Tell the agent you want to self-exclude and confirm the exclusion period you prefer (minimum 6 months; permanent exclusion is also available on request). The exclusion is activated within one hour of your request.
After the exclusion period ends, you must actively contact us to reopen your account. We will then ask you to confirm that you are ready to return to gaming and that you have put personal spending limits in place.
Protecting minors
If your device is shared with family members who are under 18, we strongly recommend using parental control software to prevent access to gaming websites. lucky91 cannot block access at the device level, but you can:
- Keep your lucky91 login credentials private and use a unique password.
- Log out of your account after every session.
- Use a device PIN or fingerprint lock so others cannot open your phone or tablet.
- Install a parental filter such as Net Nanny or the built-in family controls on Android 8.0 and above.
If you suspect a minor has used your lucky91 account, contact Live Chat immediately. We will investigate and take appropriate action, which may include a temporary account freeze.
Getting help and support
Talking to someone is the most effective step when gaming feels out of control. lucky91's 24/7 Live Chat team is trained to listen without judgment and to connect you with the right tools quickly.
For independent support, Gamblers Anonymous runs peer-support groups that are accessible globally, including for Bangladeshi players online. Speaking with a trusted family member or friend is also a practical first step, especially in a situation where finances are involved.
If you are in immediate financial difficulty because of gambling, do not deposit any further funds. Contact our Live Chat and request a cooling-off or self-exclusion. We will act on your request the same day.