lucky91 Privacy Policy

This Privacy Policy covers how lucky91 collects, stores, uses, and protects the personal data of players who visit https://lucky91.lat or use the lucky91 app. By registering an account or continuing to use the site, you agree to the practices described here. If anything is unclear, our 24/7 Live Chat team can walk you through it.

Who Runs lucky91

lucky91 is an online gaming platform serving players in Bangladesh. We are the data controller for all personal information you provide when you register, deposit, or contact our support team. Any reference to "we", "us", or "our" in this document means lucky91.

Data We Collect

We only collect what we genuinely need to run your account, process payments, and keep the platform secure. Here is a breakdown:

We do not collect your bKash or Nagad PIN. Payment credentials stay inside the respective wallet apps; we only receive a transaction reference number to confirm that a transfer was completed.

Why We Use Your Data

Running your account

Your name, mobile number, and password are needed to create and secure your lucky91 account. Without these, you cannot log in, claim a bonus, or place a bet.

Processing payments

Deposits via bKash, Nagad, Rocket, and Upay arrive within two minutes. To match an incoming transfer to your account, we need your registered mobile number and the transaction amount. Withdrawals — processed in about 41 minutes — require the same matching process plus a confirmed identity document if you have not completed KYC yet.

Fraud prevention and responsible gaming

We monitor login patterns, device fingerprints, and transaction behaviour to spot unusual activity early. If our system flags a session as suspicious, we may pause the account and ask for identity confirmation. This protects your funds, not just ours. We also use gaming activity data to enforce responsible gambling limits when a player requests self-exclusion or deposit caps.

Legal obligations

Certain records — identity documents, transaction logs — must be kept for regulatory purposes. We retain them for the minimum period required, then delete or anonymise them.

Improving the platform

Aggregated, anonymised data tells us which games are popular and how the app performs on different Android versions. No individual player is identifiable in this analysis.

Sharing with Third Parties

lucky91 does not sell your personal data. We share it only where strictly necessary:

• Game providers (Evolution, KA Gaming, Habanero, JDB, FA Chai, Playtech) receive a session token when you launch a game. They see your player ID and bet history for that session, but not your real name or mobile number.
• Payment processors receive only the transaction data needed to settle a transfer — amount, wallet reference, and timestamp.
• Customer support tools store chat transcripts. These vendors are contractually bound to process data only on our instruction.
• Regulators or law enforcement if we receive a valid legal request. We will notify you if permitted by law.

All third-party vendors who process personal data on our behalf sign a data processing agreement. They cannot use your data for their own marketing.

Cookies and Tracking

lucky91 uses cookies and similar technologies for three purposes:

• Essential cookies — keep you logged in and remember your session preferences. These cannot be turned off without breaking core features.
• Analytics cookies — count page visits and measure load times. Data is aggregated; no individual browsing history is stored.
• Marketing cookies — track whether you arrived via a referral link so the referring player receives their ৳250 referral bonus correctly. You can opt out of marketing cookies through your browser settings.

The lucky91 app uses equivalent device identifiers instead of browser cookies. You can reset your advertising ID in Android settings at any time.

How Long We Keep Records

Once a retention period ends, records are permanently deleted or irreversibly anonymised. We do not keep data "just in case".

Your Rights

As a lucky91 player, you have the following rights over your personal data. Submit any request through our 24/7 Live Chat and we will respond within 30 days.

Players Under 18

lucky91 does not knowingly accept registrations from anyone under 18. During registration we ask for your date of birth and, before the first withdrawal, verify your identity with a National ID Card (NID), Passport, or Driving Licence. If we discover that a minor has created an account, we will close it immediately and return any remaining balance to the payment source.

If you are a parent or guardian and believe a minor has accessed lucky91, contact us via Live Chat right away. We act on these reports within 24 hours.

Changes to This Policy

We may update this Privacy Policy when our practices change or regulations require it. The "Last updated" date at the top of this page always reflects the most recent version. For significant changes — such as new data-sharing arrangements — we will notify registered players by push notification via the lucky91 app. Continuing to use the platform after a notification means you accept the revised policy.

Archived versions of this policy are available on request through our Live Chat team.

Get in Touch

For any question about this Privacy Policy or your personal data, reach our support team through 24/7 Live Chat on the lucky91 website or inside the app. Live Chat is the quickest route — our agents are online around the clock, every day of the year.

If you are unhappy with how we have handled a data request, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.