Acceptance of These Terms
By creating an account on lucky91 or placing any bet on the platform, you confirm that you have read, understood, and agreed to these terms in full. If any section is unclear, please contact our 24/7 Live Chat team before proceeding. These terms form a binding agreement between you and lucky91.
Continued use of the site after any update to these terms counts as your acceptance of the revised version. We recommend checking this page periodically, especially before claiming a new promotion.
Who Can Open an Account
lucky91 is open to players who meet all three of the following conditions at the time of registration:
- You are at least 18 years old.
- You are accessing the platform from a jurisdiction where online gaming is not explicitly prohibited for you personally.
- You are not acting on behalf of another person or entity.
Employees, contractors, and immediate family members of lucky91 and its affiliated operators are not permitted to hold player accounts or claim bonuses.
Account Registration & Verification
One Account Per Person
Each player may hold exactly one lucky91 account. Creating multiple accounts — whether under the same name, the same mobile number, or the same device — is a breach of these terms and will result in account closure and forfeiture of any pending balance.
KYC Verification
lucky91 requires identity verification before processing your first withdrawal. You will need to submit one of the following documents:
- National ID Card (NID)
- Valid Passport
- Driving Licence
Our team reviews submitted documents within 24 hours. Accounts that cannot be verified within a reasonable period may have withdrawal access suspended until documents are provided. All documents are handled in accordance with our Privacy Policy.
Account Security
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact our 24/7 Live Chat immediately. lucky91 is not liable for losses arising from credentials shared voluntarily or carelessly.
Deposits, Withdrawals & Payments
lucky91 supports bKash, Nagad, Rocket, and Upay for both deposits and withdrawals. All transactions are processed in Bangladeshi Taka (৳ BDT).
| Transaction Type | Minimum Amount | Processing Time | Daily Limit |
|---|---|---|---|
| Deposit | ৳250 | Within 2 minutes | No upper cap set |
| Withdrawal | ৳700 | Within 41 minutes | Up to ৳2,25,000 |
| First Withdrawal | ৳700 | Up to 2 hours (KYC review) | Subject to KYC clearance |
lucky91 only processes withdrawals to a payment method that belongs to the same registered account holder. Third-party withdrawals are not permitted under any circumstances.
Withdrawal requests submitted outside of business hours are queued and processed in order. The 41-minute average applies during peak operating hours.
Bonus & Promotion Rules
Bonuses offered on lucky91 are subject to the following standard conditions unless a specific promotion page states otherwise.
| Condition | Detail |
|---|---|
| Welcome Bonus | 170% on your first deposit, up to ৳14,000 |
| Minimum Qualifying Deposit | ৳250 |
| Wagering Requirement | 13× the bonus amount |
| Validity Period | 7 days from the date of credit |
| Reload Bonus | 28% on subsequent qualifying deposits |
| Daily Cashback | 1.3% applied to net losses each day |
| Referral Reward | ৳250 credited when a referred friend makes their first qualifying deposit |
Bonus Abuse
lucky91 uses automated and manual checks to detect bonus abuse, including placing hedging bets across two accounts, withdrawing before meeting wagering requirements, and exploiting technical errors. Accounts found abusing bonuses will have bonus funds cancelled and may be permanently closed.
One Active Bonus at a Time
You may only hold one active bonus at any time. If you deposit while a bonus is in progress, the new deposit does not automatically attract a second bonus until the first wagering cycle is complete or the bonus is cancelled.
Game Play & Betting Conduct
lucky91 offers over 3,000 games from providers including Evolution, Playtech, Habanero, KA Gaming, JDB, and FA Chai. Each game has its own minimum and maximum bet limits, displayed in the game interface before you place a wager.
All game results are determined by certified random number generators. lucky91 does not influence outcomes. If a game round is interrupted by a disconnection, the round will be settled according to the game server's last recorded state at the time of the disconnection.
Actions That Are Not Allowed
The following conduct is strictly prohibited on lucky91:
- Using automated software, bots, or scripts to place bets or interact with any part of the platform.
- Attempting to exploit bugs, glitches, or errors in games or the payment system for financial gain.
- Opening or controlling accounts on behalf of a third party.
- Sharing accounts or login details with another person.
- Colluding with other players in live casino or card game rooms.
- Using a VPN, proxy, or any tool to mask your true location for the purpose of circumventing access restrictions.
- Submitting false identity documents during the KYC process.
Detection of any of the above will result in immediate account suspension, full investigation, and permanent closure if the breach is confirmed. Funds associated with prohibited activity may be withheld.
Account Suspension & Closure
lucky91 reserves the right to suspend or close any account without prior notice when there is reasonable evidence of a terms breach, fraud, money laundering, or risk to the integrity of the platform.
If your account is suspended in error, contact 24/7 Live Chat immediately. We aim to review suspension disputes within 48 hours. Players may also voluntarily request account closure or a self-exclusion period at any time through the Live Chat support team.
Limitation of Liability
lucky91 is not liable for losses caused by factors beyond our reasonable control, including network outages, device failures, or interruptions from your internet service provider. The platform is provided on an "as is" basis. We do not guarantee uninterrupted access or error-free game results.
In all cases, lucky91's maximum liability to any single player in a given calendar month is limited to the net deposits made by that player during that period, excluding any bonus funds.
Responsible Gaming Commitments
lucky91 is committed to safer play. All registered players can request the following tools through Live Chat at any time:
- Deposit limits (daily, weekly, or monthly)
- Session time reminders
- Temporary cool-off periods (24 hours to 30 days)
- Permanent self-exclusion
Players under 18 are strictly not permitted. If you believe someone under 18 has accessed lucky91, contact our support team immediately. For further guidance, visit our Responsible Gaming page.
Updates to These Terms
lucky91 may revise these terms at any time. When material changes are made, a notice will be published on the platform for at least 7 days before the new terms take effect. The revision date at the top of this page always reflects the most recent update. Continuing to use lucky91 after the effective date means you accept the new terms.
How to Reach Support
If any part of these terms is unclear, or if you have a question about your account, bonus, or a transaction:
- 24/7 Live Chat — the fastest way to get a response, available directly within the lucky91 platform.
- Help Centre — visit the FAQ page for answers to common account and payment questions.
lucky91 does not publish a contact email address. All support interactions go through the Live Chat system to protect account security.